at Cornejo in Wichita, Kansas, United States
Job Description
Summary
This is a skilled position requiring an understanding of the ready mix concrete business. The dispatcher processes and coordinates the phone sales and distribution of concrete for multiple plants and vendors. Dispatch must be aware of special jobsite conditions that require specific trucks, spacing and slump requirements. Dispatcher needs to be familiar with delivery area and must be able to assist lost drivers in finding jobsites, determine travel times to jobs. Dispatcher must be customer service minded, be able to perform efficiently under pressure and work long hours when required. Essential Duties and Responsibilities+ Must provide excellent customer service by phone and in person
+ Communicate all pertinent dispatch activities to the appropriate individual, customer or driver
+ Responsible for the assignment and/or re-assignment of haulers for projects and fixed plants
+ Track orders while monitoring demand, utilization and capacity while prioritizing work
+ Monitor and track hauler performance, arrival times, loads per day and overall customer satisfaction
+ Provide customer support (i.e. respond to inquiries, provide alternatives)
+ Identify potential problems or opportunities
+ Resolve and diffuse complaints
+ Work with production staff to exceed the customers expectation
+ Identify substitution or service opportunities
+ Ensure all orders are complete and accurate in detail
Supervisory Responsibilities None Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.+ High school diploma or general education degree (GED) required. Bachelor’s degree in Construction Management preferred.
+ Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence.
+ Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions, and decimals.
+ To perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software. Should be proficient in Microsoft Office (Excel, Microsoft Word).
Physical Demands The physical demands described here are re