at Intrust Bank* in Wichita, Kansas, United States
Job Description
Job Summary: Protects bank assets, employees, and customers from criminal activity. Maintains a professional, cooperative attitude while serving internal/external customers. Makes on-site decisions and notifies supervision when required. Confidentiality and attention to detail are essential. Maintains uniforms in accordance with INTRUST Bank's Uniform Dress Code and projects a professional appearance. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s character qualities.
Essential Functions:
• All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.
• Monitors proprietary alarm system for hold up, duress, fire, intrusion, etc.
• Ensures proper procedures are being followed by branch facilities to ensure safety of employees and customers.
• Notifies appropriate agency when assistance is required.
• Patrols the premises of downtown campus (including exterior perimeter) for fire detection, suspicious persons, safety hazards, unsecured assets, vandalism, trespasser, and any other criminal activity.
• Maintains a working knowledge of digital recorders and all other CCTV equipment functions for comprehensive monitoring of bank property and assets.
• Intervenes in hostile situations involving verbal, emotional and/or physical abuse on bank property. This may include handling incidents involving irate customers, employees, domestic disputes, and workplace violence.
• Serves as first responder for all bank related emergencies.
• Coordinates and/or assists in emergency situations such as medical emergencies, bank robberies and evacuations due to severe weather, fire, or bomb threats. Mobilize the Emergency Response Team when necessary.
Education and Experience: High school diploma or equivalent required. Military, security, or law enforcement experience helpful, but not required.
Required Skills and Knowledge: Requires excellent communication skills; oral and written. Must be available and willing to work varied shifts, weekends, holidays, and occasional overtime. Computer experience and working knowledge of Microsoft Office products, including Word, Excel, Outlook and Access are required.
Required Licenses and/or Certifications: Current and valid Driver’s License. Serves as a first responder for all emergencies (First Aid/CPR certified). Must be able to participate, meet requirements and obtain certification in First Aid, CPR and personal protection (defense tactics) training and must complete Security training (Defensive tactics, use of force, control holds and escorts, hand cuffing, baton and chemical spray certified). Must be able to meet qualifications to obtain a private security permit as specified in Wichita Municipal Codes.
Physical Demands: Must be able to lift, carry, push and pull objects frequently with weight up to 100 pounds. Must be able to conduct routine security functions including, but not limited to, standing stationary post, walking patrols, climbing of stairs, sitting, stooping, crouching, crawling and kneeling. The physical demands necessary for this role should be performed with or without a reasonable accommodation.
Working Conditions: Office, bank facilities, and outside weather environment. Outdoor patrolling of bank premises and working in areas under construction is required. Must be able to tolerate any possible weather conditions (i.e. extreme heat or cold, snow, rain, etc.).
This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.
