at Wichita State University in Wichita, Kansas, United States
Job Description
University Overview Wichita State University has a long tradition of innovation and entrepreneurship that spurs the economy and serves the needs of the local community. This is the place where anything is possible. Where collaboration and innovative ideas shape the future, and entrepreneurship is in our bones. If you have the creativity, passion and insight to help us build a brighter future for our city, state and world—this is the place where you belong. Position Specific Responsibilities Summary of Responsibilities Provides leadership and direction for all activities related to individual end-user computing productivity for staff and students, including specifying, procurement, asset tracking, securing and disposal at end of life of portable and desktop devices. Responsible support of end-user computing software applications and operating systems. Essential Functions Defines and develops best practices, processes, and policy for client services to ensure alignment with company strategies and goals.Responds to and diagnoses problems through discussions with users, including problem recognition, research, isolation and resolution.
Solves less complex equipment and application issues.
Refers problems that require higher level of expertise and/or in-person service to desktop support staff.
Alerts appropriate staff to issues that have potential to disrupt network functions. Commitment Wichita State University is the only urban-serving public university in Kansas and has the most diverse student body of all the Kansas state universities. Wichita State recruits, employs, trains, compensates, and promotes regardless of age, ancestry, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, political affiliation, pregnancy, race, religion, sex, sexual orientation, or status as a veteran. Wichita State University has a clear goal in this regard: to be a university that promotes inclusive excellence at every level of our organization. We pride ourselves on being the most innovative university in Kansas, delivering the best educational experience to our students with the distinction for opening pathways to real-life learning, applied research and career opportunities that make people want to stay in Kansas. Our campus provides an experience that promotes all forms of inclusive excellence; a place to learn, work, live and play.
