at T-Mobile USA, Inc. in Overland Park, Kansas, United States
Job Description
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!
Get hands-on experience, training-and a leg up on a bright future.
Learn. Achieve. Build a career.
T-Mobile is revolutionizing the wireless industry for millions of customers nationwide. Working here means rolling up your sleeves and redefining the status quo with a team that has your back every step of the way!
This is a 12-week paid learning experience during which you'll be able to connect and network with other interns and leaders within the company. We invite you to come innovate with mentors who will challenge you to develop meaningful skills. You'll contribute your creativity and outstanding ideas, while working alongside T-Mobile employees. We'll give you hands-on projects and the chance to create an immediate impact.
What It's Like
The MSE team is a 2nd level support organization providing break-fix, remote installation support, and configuration management for the Connected Workplace, SASE, and fixed wireless service offerings from T-Mobile. The team focuses on T-Mobile for Business customer problem resolutions through troubleshooting and collaborating with other teams or vendors and providing direct communications with the customer on results.
What You'll Do
Learn the systems, tools and processes of the team and complete the early stages of incident and configuration management. Interface with customers on resolution of their service issues. Will also manage a process improvement project assigned by the team manager. The project will have direct benefit to the team's day-to-day activities.
Key Responsibilities
Complete customer interaction and T-Mobile service training
Partner with MSE engineers and troubleshoot and resolve customer tickets associated with the Connected Workplace, SASE, DIalPad and fixed wireless TfB services.
Resolve basic configuration requests for Cradlepoint / Inseego / Meraki gateways and equipment
Work basic DialPad trouble tickets
What It Takes
Any IP Networking certifications is desired
Wireless / Fixed wireless experience desired
Internet equipment knowledge (gateways, routers, switches, firewalls, etc)
Minimum Qualifications
At least 18 years of age
Legally authorized to work in the United States
Must have graduated within the last 12-months, OR be actively enrolled in a Bachelors or Graduate degree program
Employees of T-Mobile or Metro by T-Mobile are ineligible for Internships
Employer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education.
Relocation assistance may be provided to program participants who reside more than 50 miles from the internship location.
Intern wages range from $20/hour to $40/hour. The successful candidate's actual pay will be based on experience/location.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon... For full info follow application link.
EOE Statement
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
