at PROVIDRS CARE in Wichita, Kansas, United States
Job Description
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placement, modifications, and cancellations.
- Handle cash transactions and maintain accurate records of payments.
- Perform data entry tasks to update customer information in the system.
- Conduct outbound calls to follow up on customer inquiries or feedback.
- Collaborate with team members to resolve complex issues efficiently.
- Maintain a professional demeanor while managing challenging situations.
Qualifications
- Previous experience in customer service or call center environment is preferred.
- Health insurance experience preferred.
- Strong sales skills with the ability to upsell products when appropriate.
- Proficient in English, both written and verbal communication.
- Experience with data entry and computerized systems.
- Ability to handle cash transactions accurately.
- Familiarity with outbound calling practices is a plus.
- Excellent organizational skills and attention to detail.
- Ability to work effectively in a fast-paced office environment.
- Join us in delivering outstanding service and making a positive impact on our customers’ experiences!
Skills
- Phone etiquette
- Microsoft Word
- Microsoft Office
Work Location:
- In-person
- Office
- Unified Health Plan - 238 N Waco St, Wichita, KS 67202
