at City of Pittsburg in Pittsburg, Kansas, United States
Job Description
POSITION SUMMARY
Responsible for providing professional customer service and structure clerical support for all City
services, but primarily for City Utility accounts. Manages utility account activities including payments,
account creation and termination, and related service orders. Requires knowledge of City departments
and services, City codes and policies.
DUTIES AND REPONSIBILITIES
• Provides front-line customer service at City Hall to walk-in customers as well as answering and
handling phone calls for the City’s general contact number.
• Processes utility payments, checks payments for accuracy, prepares receipts and updates
accounts accordingly. Communicates effectively with customers regarding their accounts.
• Process payments for City business licenses, building permits, dog tags, garage sales and other
miscellaneous transactions.
• Creates service orders and communicates with field staff regarding water turn on and shut offs,
water meter installation, meter tests, meter re-reads, checks for leaks, and verifying services.
• Inputs, retrieves and updates customer data and account status into the computerized financial
system.
• Directs phone calls or escorts customers to appropriate staff to address customer’s questions.
• Manages and reconciles cash drawer with minimal to no errors.
• Performs a variety of other administrative tasks, including, but not limited to, processing City
mail, receiving and delivering or filing documents, assisting in daily tasks for the Finance
Department or other Departments.
• Responsible for monitoring new water accounts to ensure accuracy of charges.
• Processes and tracks all requests regarding inquiries for outstanding assessment requests on
properties.
• Processes property nuisance complaints received in person and by phone logging the
complaints in See Click Fix registry.
• Assists with in-house collection of outstanding debts.
• Performs other duties as assigned. (The list of duties and receptibilities is not intended to be
all-inclusive. The City of Pittsburg reserves the right to assign additional duties as needed.)
POSITION COMPETENCIES
• Exercise sound judgment and discretion in maintaining a high level of ethics and confidentiality
regarding customer accounts and City business.
• Ability to evaluate and analyze customer needs to provide exceptional and courteous customer
service. Supports and explains reasoning for decisions.
• Prioritizes and plans work activities; uses time efficiently.
JOB DESCRIPTION
CUSTOMER SERVICE REPRESENTATIVE I
• Knowledge of City services, departments, codes and policies. Ability to communicate with…
• Uses reason when dealing with emotional topics and customers.
• Must be able to maintain a professional and courteous manner when working with difficult
customers.
• Communicates daily and maintains a positive working relationship with the Customer Service
Team, Customer Service Manager, and Utilities Department.
