at MAXIMUS in Kansas City, Kansas, United States
Job Description
Description & Requirements
Maximus is excited to offer a rewarding opportunity for a Senior Child Support Specialist to join our Kansas Child Support Enforcement project in Kansas City, KS! In this role, you’ll play a key part in supporting families by processing legal documents, sending emails, and handling phone calls. You'll collaborate with legal teams and use computer systems and technology to manage important casework.
This is a full-time, onsite position, Monday through Friday from 8:00 AM to 5:00 PM.
Why Maximus?
* Competitive Compensation - Quarterly bonuses based on performance included!
* Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
* Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
* Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
* Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
* Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
* Tuition Reimbursement - Invest in your ongoing education and development.
* Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
* Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
* Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Provide case management services for a designated child support case load, utilizing expertise in policies, procedures, and state and federal regulations to advance cases through administrative and legal processes.
- Establish and enforce child support orders as per guidelines.
- Conduct investigative research to locate non-custodial parents.
- Review and analyze records to gather crucial information essential to cases.
- Educate customers about the process and available options, addressing and responding to customer inquiries.
- Validate and verify existing data within an automated child support system.
- Manage child support cases and collaborate with legal staff via Zoom, email, and phone
Minimum Requirements
- High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience.
- Associate degree with 2+ years experience preferred
- Must live in or near Kansas City, KS and be able to work onsite
- Strong customer service skills with a professional and helpful demeanor
- Comfortable using technology and computer systems for daily work tasks
- Excellent written and verbal communication skills
#HumanServices #LI-Onsite
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$ 17.00
Maximum Salary
$ 17.00
